Pictured (l-r) Fire Chief Al West, ECC Operations Manager Amy Simpson, Mayor Mike Callis, ECC Director Marilyn Anderson, and Police Chief Jason Williams. SUBMITTED

Sumner County recently celebrated National Public Safety Telecommunicators Week, an event originally scheduled for April that was postponed because of COVID-19.

The county’s 911 dispatachers are located at the Sumner County Emergency Communications Center (SCECC), where Marilyn Anderson serves as director.

SCECC answered 215,566 calls for dispatch for police, fire, and EMS for both paid and volunteer personnel in 2019 and 199,626 in 2018.

Portland officials recently visited the center honoring the dispatchers. Mayor Mike Callis, along with Police Chief Jason Williams and Fire Chief Al West presented a proclamation declaring June 14-20 to be National Public Safety Telecommunicators Week in Portland.

Williams said, “We appreciate the hard work and dedication of our Sumner County Telecommunicators. They serve as a lifeline for officers and citizens during times of great stress and turmoil, but their contribution often happens behind the scenes, and as a result goes unrecognized.

“This week is a great opportunity to shine a light on their contributions to public safety, and let them know how much they are appreciated.”

Fire Chief Al West said, “I would like to take advantage of this week designated as Telecommunicators Week and say how much we appreciate these men and women who are willing to do such a stressful job and do it well.

“Their role as first responders is just as important as the other agencies that provide emergency services. I greatly appreciate them and the job they do.”


Anderson said she would like to remind citizens that the center has two phone numbers. 911 is the number for all emergency calls and non-emergency calls should be sent to 615-451-3830.


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